Relationship officer/maanger(personal loans) - Linkesolutions FZ LLC - Dubai

Job Code : DXB-106-01
Job Title : Relationship Officer / Relationship Manager (Personal Loans) – Dubai
Job Location : Dubai
Job Sector : Banking / Financial Services
Required Experience : 1 – 5 year (UAE)
Relevant Experience : 1 years (UAE)
Salary : AED 6000-10000

Job Description:
– Promotes/sells/secures Personal finance to existing customers. – Retain existing Personal finance customers on the portfolio
. – X-sell enhanced takaful products to new customers and existing customers
– X-sell Banca products to new and existing customers – Demonstrates products and services (as above) to existing/new to bank customers and assists them in selecting those best suited to their individual needs.
– Establishes, develops and maintains business relationships with current and prospective customers
. – Makes telephone calls and in-person visits to the customers if required – Expedites the resolution of customer problems and complaints
. – Coordinates with all the respective involved departments (CPV/CIU/OPS/Contact centre…etc) for product fulfilment.
– Identifies advantages and compares organization’s products/services.
– Supplies management with oral and written reports on customer needs, problems, interests, competitive, activities, and potential for new products and services.
– Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and technical service areas.
– Any other activities that may result in building additional balance or helping acquisitions – Resolve issues related to portfolio team (offshore and onshore)
. – Quarterly review of sales scripts and productivity monitor across team. – Pro-active address any issue that might be classified as Risk (either Fraud Risk or Reputational Risk)
-To ensure that code of the conduct as per the bank bank’s policy are adhered to.
– To ensure that I do the documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank
. – To ensure that the sales process prescribed by the bank is fully adhered to
. – Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
– Ensure full awareness of all policies and procedures issued in relation Shariah principles. – Ensure full awareness of all policies related to operational risk and mis selling, etc & comply by the same.
– Maintain complete and detailed knowledge of all assigned products.
– Maintain accurate and up to date activity records
– Maximize sales referral opportunities by working with customer service colleagues.
– Is responsible for delivering service to customers that is synonymous with the consumer brand experience being promoted by the organization.
– To ensure performance as per the performance management criteria.
Key Skills:
– Must be results-orientated and able to work both independently and within a team environment.
– Must possess excellent verbal and written communication skills in English & Arabic (preferably). – Proficiency in using Microsoft Office Suite applications and contact management software. Valid driver’s license.
– Ability to work under severe time pressure and yet exhibit error-free work and achieve set targets and service standards.
– Knowledge and understanding of general banking procedures.
– Strong communication and negotiation skills.
– Minimum 1-year’s sales experience in banking/ finance industry.
– Experience in handling Asset Products.
– Should be good at the following competencies: Customer / Result orientation, Initiative, Persuasiveness, Courageous and Good Selling Skills.

Job Type: Permanent

Job Location:

Required education: