Team Leader-Events and Entertainments - LEGOLAND® Dubai - Dubai

Building Fun

Join the team of the first LEGOLAND® Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND® Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.

With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.

Come and work where work is PLAY. At LEGOLAND® we make every child a HERO!

Job Role Summary
To ensure

the highest level of standards are achieved and maintained throughout the daily

operation of the Entertainment & Events Department. In charge for overall

performance of the Entertainment & Events attendants in accordance with Merlin

Safety Standards as well as departmental policies and procedures.

Team

Leaders to provide directions to Entertainment & Events Front Line Team on

daily bases.

Team Leaders to ensure that the company

standards and values are met and developed through working relationships with

all levels within the department. To enforce procedures and trainings to

nurture behaviour where the health and safety of our guests and staff is of

paramount importance while providing the highest standards of guest

satisfaction. E xpected to drive our key operating standards of Safety, Service,

Quality and Efficiency. Expected to take the role of Front Lines when needed .

Job Responsibility
Operations

Exceed

guest expectations through ensuring departmental team deliver to agreed service

standards.

Supporting

the Entertainment & Events Management Team in organising and implementation

of the training of the front line team to required standards within time frames

set.

Working

alongside key operational stakeholders of the theme park facility to ensure all

standards and KPI’s are met.

Show

a well-developed sensitivity to customer needs by continually monitoring

employee and guest interaction and acting on departmental results.

Assist

the Entertainment & Events Management Team in ensuring risk assessments are

carried out in line with procedures and are updated regularly as ongoing

“live” documents.

Actively

demonstrate the company values to all colleagues.

Deliver

regular meetings with direct team and attend all required meetings with the

middle/senior management team to ensure effective communication within the

department.

Establish

and maintain effective lines of communication throughout the department by

providing operational presence.

Marketing

Contribute

to park dynamic events, supporting the operational team as and when necessary.

To

promote LEGOLAND Dubai as an employer of choice.

Financial

Assist Entertainment & Events Management Team ensuring

that staff working schedules are both fully covered and operational.

Identify and plan for contingencies as required.

Development

Communicate

on a continual basis with Entertainment & Events Management Team and other senior managers to

ensure best practice is achieved across the parks.

Monitor

proposed and actual changes to current legislation and ensure company compliance

(e.g. Health & Safety).

Recommend

and develop new products/ways of working to improve profitability.

People

Monitor

key indicators (Sick leaves, absenteeism etc.) daily operation updates to be

communicated with the Entertainment & Events Management Team.

Motivate,

manage and develop the team in line with company standards and values.

Promote

a fun working environment.

Apply

positive performance management effectively throughout the team and minimise

the challenges to the team.

Health & Safety

Team Leaders to

assist in ensuring that risk assessments have been carried out, that safe

working procedures are in place for all work activities and that all employees

under their management are aware of the Group Health, Safety and Security

Policy and their obligations under it. They must ensure that safe working

practices are monitored and that risk assessments and procedures are reviewed

regularly. Where incidents do occur, they must ensure that they are

investigated appropriately and that where necessary, corrective action is taken

to ensure that such incidents are not repeated.

Key Skills
Requires

operational experience of working within a theme park environment at front line

or preferably middle management level with related customer service.

Requires

organizational and planning skills, with the ability to execute multiple tasks.

Plan & organize: Staff Meetings

Strong

understanding of management of risk assessments, SOP’s and EAP’s within a theme

park environment.

Self-motivated

and demonstrated initiative.

History of

supporting management and colleagues, with demonstrated leadership skills.

Strong problem

solving and communication skills.

Must be

customer service driven.

Competent in

all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are

required.

Fluent English

in both oral and written.

Previous work

experience in Hospitality/Theme Park

Excellent

understanding on culture awareness and the unique environment of the UAE.

Education
§

HiHigh School or specific experience in the leisure industry for 1 or

above years.

Share Vacancy