Tele Sales Officer - Retail Banking Group - Dubai

To Achieve monthly targets assigned individually and for the team

To ensure that all telesales activities are directed to meeting sales targets.

To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.

To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.

To drive the cross sell effort

Key Result Areas:
Analysis of leads received Select.

Conversion of leads into “sale”

Updating of all systems as per the call with the customer.

Processing of the request or offer given to the customer.

Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.

Handling of all customer issues and resolve the same at the earliest and highlight them to the TL

Maintaining records of all approvals and requests and reports handled.

Compilation of daily and monthly reports and MIS for the team.

Knowledge, Skills and Experience

University Graduate.

Excellent communication skills.

1-2 years experience in similar work environment

Preferably have a practical sales/ marketing background.

Has strong customer focus and ability to think creatively and work under pressure.

Excellent presentation skills.

Good team player with result driven attitude.

Business sensitive.

Has analytical and computer skills.

Adaptable and versatile.

U.A.E-Dubai