Customer Care Representative - Al Tayer Group - Al Quoz

Job Responsibilities

Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance

Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor

Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction

Direct the customer to the relevant advisor who will attend to him

Call customers to get follow feedback on their visits to ATM.

Be part of the Telemarketing activities during campaigns.

Support the reception in managing the courtesy vehicles.

Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Person Specifications

High school Certificate

1-2 years relevant experience

Customer service skills/ certification is an advantage

Exposure to multicultural environment

Well groomed with pleasant personality

Excellent communication skills