Customer Service Representative/Social Media Specialist - E.H.K. Cleaning Services LLC. - Dubai

> Key accountabilities:

Deals directly with customers by phone, email and social media.
§Responds promptly (within 2 to 3 hours) to customer inquiries.
§Confirms and does follow up with customers for booking and other inquiries.
§ Maintains call centre database by entering correct information.
§ Coordinates with supervisors to maintain the calendar.
§ Handles and resolves customer complaints.
§ Directs requests and escalations to the appropriate resource.
§ Informs and upsells services and promotions to customers.
§ Set up and optimize company pages within each social media platform (Facebook, Instagram, LinkedIn).
§ Design, create and manage promotions and social ad campaigns.
§ Create, curate, and manage all published content (images, video and written).
§ Monitor, listen and respond to users in a “social” way while cultivating leads and sales.
§ Prepare reports and analyze key metrics/insights.
§ Act as an EHK ambassador by living and breathing the company culture and ethos. Continuously exceed customer expectations and the standards of excellence.
§ Nurture the service guidelines and codes of appearance, behavior and conduct.
§ Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.
§ Attend employee meetings and events.
§ Perform other duties as requested by reporting line managers/supervisors.

Person specification:
Qualifications: § Proficient in English (speaking and writing), Arabic an advantage § Knowledge in online/social media marketing

Skills: § Exceptional customer service § Time management § Good multi-tasking skills § Content writing skills § Creative thinking

Experiences: § Proven experience in customer service with desirable call center and social media experience.

Job Type: Full-time

Required experience:

• Proven experience in customer service with desirable call center and social media experience.: 1 year

Required education: