Customer service executive - Trafigura - Dubai

Impala is Trafigura’s wholly-owned warehousing and logistics company for metals, minerals, and coal. Impala has around 25 operational locations, and is active in more than 20 countries.

Trafigura is one of the world’s leading independent commodity trading and logistics houses. The company directly employs over 5,300 in 37 countries. We source, store, blend and deliver essential raw materials and commodities. In 2015, we traded 146.3 million tonnes of oil and petroleum products and 52.1 million tonnes of metals and minerals products. It has achieved substantial growth in recent years, growing revenue from USD18 billion in 2004 to USD97.2 billion in 2015.

Main Purpose

Interaction with customer and managing of day to day Customer Service requirement. Contract administration, planning and management of shipments and deliveries. Liaison with transport companies for transport requirement. Management of inventory and stock reports. Compliance with both internal and local regulatory requirements.

Key Responsibilities

Contract administration

operations planning

Data entry

Stock management and reporting

Maintenance of records

Vendor managment

Knowledge Skills and Abilities

1 – 3 years experience

Bachelors degree in logistics or equivalent

Good communication skills

Team player

Key Relationships

Assistant Manager Customer service

Customer services manager

Assistant manager operations

Business Development Manager

Finance Manager

Clients

Vendors