Customer Service Representative - Austria Business Center - Dubai

The Customer Service Representative is focused on providing an exceptional and professional service to both existing and potential clients. Providing the client with a superior service, which ultimately will give clients a reason to use Austria Business Center and a reason to stay with Austria Business Center.Key Responsibilities: – Acts as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first impression.- Taking pride in the appearance of the business center by adhering to the ABC dress code and ensuring all areas of ABC center including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards.- Contribute to the overall revenue of the center by identifying opportunities to up sell and cross sell ABC products and services.- Increase client retention by meeting and exceeding client needs.- Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.- Demonstrate a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.- Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.- Commit to solving any client/visitor issues and following through to resolution.- Providing administration support including delivering mail, organizing courier services, ordering office supplies, preparing and booking their meeting rooms and other administration/secretarial duties.- Acts as a champion within center sets an example of high performance, providing motivation and coaching to other team members.- Specific areas of responsibility allocated to them in the absence of the Centre Manager.

Previous work experience within a customer service focused position.- Previous experience of working within in a client-facing environment, i.e. Reception/ concierge.- Professional communication skills.- Working knowledge of Microsoft Office Suite, including Word, Excel,- PowerPoint and Outlook- Proven organization skills ability to prioritize and multi-task.Desirable: – Previous experience within another serviced office provider or other service related industry.- Degree or equivalent within hospitality or business.

Salary provided is an all In package of AED 8000

Job Type: Full-time

Local candidates only:

Required experience:

Required education: