BTS Analyst Senior - TSYS Managed Services - Dubai

An opportunity has arisen for a BTS Analyst Senior to join our international team in Dubai. The successful candidate will be involved in the development of software and products, and installation direct at sites where they will be responsible for the highest quality of delivery and service including testing, issue resolution and client training as required.

Key Responsibilities of the role are:

• Service Desk Triage – initial assessment of client issues, evaluation of the resolution route and resolving the incident where they do not require a fix
  


• Service Desk SLA monitoring
  


• Analyse evaluation of client business requirements and advising accordingly
  


• Assessing new client requirements and identifying the most appropriate technical solution
  


• Release Management in respect of projects, compliances and fixes
  


• Client Configuration maintenance – ownership of client specific documentation
  


• Project monitoring and risk assessment
  

Essential Qualifications and Skills:

• Educated to degree level in a relevant subject such as Computer Science, MIS or Business
  


• Extensive experience in software development in the Payment Systems industry.
  


• Knowledge in cards and payment system work flow.
  


• Familiarity with Payment Systems message formats and file structures.
  


• Advanced knowledge and experience in PL/SQL development and/or project management.
  


• Knowledge of Oracle.
  


• Writing and analysing code.
  


• Analytical with excellent problem solving skills and the ability to learn new technologies and handle tasks of varying complexities.
  


• Strong technical writing skills.
  


• Customer-oriented Technical Leadership Skills.
  


• Excellent spoken and written English communication skills.
  

Knowledge / experience in the following areas would be an advantage:

• General use of source control and source code change management tool.
  


• Database design fundamentals
  

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

TSYS also offers competitive salary and benefits packages dependent on relevant skills and level of experience.

All applications will be treated in the strictest confidence.