G4S is currently looking for a Customer Service Clerk for our Cash Services Division. Reporting to the Managing Director, the successful candidate will be the main point of contact for customers’ queries and complaints.
Role Responsibility:
- Liaise with Cash Services department and other G4S staff where necessary to resolve customer complaints.
- Provide excellent customer service by attending to customers’ needs, responding to their initial query and provide them a confirmation that their query/complaints have been received and will be actioned accordingly.
- Liaise with the department to investigate about the complaints and resolve customers’ query.
- Ensure to close the query/complains by responding back to the customer.
- Ensure that customer is happy with response. If customers are not happy with the answer, continue to investigate and resolve the issue.
- Maintain a database of all received queries.
- Produce and maintain weekly and monthly reports on number of queries by bank, number of outstanding queries, type of query etc
The Ideal Candidate:
- Diploma/Degree in any field from a reputable university
- Minimum of 2 years relevant experience in customer service
- Excellent command of English, verbal and written
- Excellent customer service skills
- Proficient in MS Office (Word, Excel, PowerPoint) and ideally Access
- Proactive & able to work with minimum supervision
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