Senior Facilities Manager

Apply now

Senior Facilities Manager – Dubai – to AED 400k ( £80k TAX FREE)

A superb opportunity has arisen to work with a leading Facilities Management service provider in Dubai. You must have a proven track record in Corporate FM. This role will hold responsibilities covering offices across the Gulf region. Fluent English and Arabic is preferred for this role.

Role Purpose

The Senior Facilities Manager is accountable for the delivery of cost-effective, compliant and customer focused facilities management for the Middle East portfolio and to ensure a consistent and high-level service delivery through developing an excellent relationship with all stakeholders.

Key Responsibilities

 Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the location.
 Responds to problems and concerns; implements policy, rules and regulations.
 Manages on site facilities management operation teams in terms of staffing, training, development and performance.
 Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery; reviews and monitors performance in line with agreed KPI or SLA.
 Supports account management team to monitor and modify the services deliverables in accordance to the change of Client’s business needs.
 Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
 Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
 Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
 Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
 Provision of services through third-party contractual relationships for business stationery and document retention activities.
 Ensures all statutory compliance requirements are met through the use of HSE & Risk Insight and in accordance to the platform and the Global Standards
 Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and Account team.

Person Specification

 The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities.
 Communication and Presentation skills
Excellent communication skills are imperative in this role. The Senior Facilities Manager must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility.
 Diligence and Sense Urgency
The Senior Facilities Manager must display diligence in abundance in servicing clients; in addition time management and a sense of urgency are crucial.
 Quality Control
The Senior Facilities Manager must possess an eye for quality and attention to detail.
 Ability to deliver
The Senior Facilities Manager must have the ability to deliver in accordance with clients’ specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate. Flexibility in the role is a necessity.
 Interpersonal Skills
The Senior Facilities Manager must have the ability to build a professional relationship of trust with both internal and external clients.
 Professional Conduct
As a representative of the Company in contact with clients, the incumbent is expected to be well-groomed and to observe the Company’s dress code at all times. In addition, the Senior Facilities Manager must ensure that the professional conduct lives up to the Company’s stature as the world’s leading property services company.

Skills Required

 Bachelor’s degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience.
 5+ years operational experience with emphasis on integrated real estate services and management of Service Level Agreements and Key Performance Indicators.
 Qualified in engineering (HNC or equivalent) and/or facilities management (IFMA, BIFM or equivalent.)
 Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
 Strong communication, negotiation and analytical skills
 Ability to work under own initiative
 Significant strengths in supplier management and the promotion of one team service delivery.
 Excellent written and spoken English is a critical requirement of this position
 Excellent interpersonal skills
 Ability to lead Change Management programmes
 Ability to manage multi-million Pound/Dollar budgets
 Excellent MS Office Suite skills
 Demonstrable Health & Safety knowledge and/or experience (IOSH minimum)
 Proven record of providing excellent internal and external customer service
 Ability to comprehend, analyse and interpret complex business documents
 Ability to respond effectively to highly sensitive issues.
 Ability to write reports, manuals, speeches and articles using distinctive style.
 Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
 Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
 Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.