Training Specialist Cabin Crew - Emirates Airline (طيران الامارات) - Dubai

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160000W5

Job Purpose

To ensure the effective design, development and delivery of SEP training programmes/projects to internal customers and third parties. Make sure courses are consistently aligned with Service Delivery and Corporate objectives and are fully compliant with relevant legislation. Manage and support a team of fulltime Cabin Crew Trainers and Cabin Crew Part Time Trainers (PTT’s).

Job Outline:
Where the role has a design and development focus: Responsible for the instructional design and implementation of training programmes for Cabin Crew, Flight Deck and third parties. Responsible for quality assurance of content, ensuring all GCAA regulatory standards/changes and all related Service Delivery initiatives are incorporated into training modules/programmes.

Conduct Training Needs Analysis (TNA) to continually update and improve syllabi to meet the learner needs, Service Delivery objectives and identifying short and long term future requirements.

Feedback to SEP Training Manager on post course evaluation and provide details of resulting enhancements/amendments to be made to the module/course. Maintain and encourage a culture of continuous improvement through on-going evaluation of course design and delivery.

Provide leadership and direction to a core team of TS (delivery), TO and PTT’s through evaluation, coaching and continuous assessment. Identify individual development needs and ensure development plans are progressed. Conduct bi-annual performance reviews along with regular evaluations in alignment with Service Delivery management objectives and Corporate Performance Management standards to ensure training best practices are being employed and to support the continual professional development of the team.

Project manage training projects to meet specified quality criteria, on time and within budget, reporting on effectiveness of project deliverables. Lead project teams and assess performance against productivity and performance measures in order to provide feedback to individuals and line managers. Provide monthly reporting to Cabin Crew Training Management on relevant training/project portfolio.

Support the Cabin Crew Training (CCT) Managers in conducting selection centres for TO’s/PTT’s. Developing and delivering Training & Development programmes. Participating as an assessor and/or auditor, for Safety management or other related programmes as and when required.

To liaise with other stakeholder training and development units to identify possible areas for training business process improvement and to assist in defining requirements, testing and implementation of resulting systems and processes.

Support SEP Training Manager with preparing annual budgetary submissions through advice regarding resources requirements, infrastructure needs and budget requirements for area of responsibility. Monitor on an on-going basis training costs to ensure they remain within the approved budget. Plan and monitor TO and PTT monthly rosters as well as subsequent changes to effectively meet approved manpower requirements. Maximise productivity of core team of TO’s and utilisation of PTT’s.

Deliver, as the lead trainer for the module/course/project, a range of training courses relevant to the area of trainer expertise to a multicultural audience. Identify delivery platform options to maximise a learner centred approach and to minimise operational impact.

Maintain continued professional development by updating knowledge and skills in relevant area of expertise and responsibility and across the Airline industry. Disseminate this knowledge to colleagues and trainees.

Where the role has a delivery focus: Facilitate a range of training courses relevant to the area of trainer expertise to a multicultural audience. Identify delivery platform options to maximise a learner centred approach and to minimise operational impact.

Make sure all required licensing and supporting documentation is completed and processed.

Guide TO’s/PTT’s in compiling end of course confidential report for trainees, remaining accountable for overall accuracy and quality of the report. Liaise with Cabin Crew Management and HR to recommend and implement performance improvement interventions including disciplinary action where appropriate.

Provide leadership and direction to a core team of TO’s and PTT’s through evaluation, coaching and continuous assessment. Identify individual development needs and ensure development plans are progressed.

Feedback to Training Specialist (Design & Development) on enhancements/amendments to be made to the module/course. Role model and encourage a culture of continuous improvement.

Participate as project team leader/member as required.

Maintain continued professional development by updating knowledge and skills in relevant area of expertise and responsibility and across the Airline industry. Disseminate this knowledge to colleagues and trainees.

Qualifications & Experience

Diploma/Degree in Business / Training/ HR / Learning or related discipline / IT & Media Production. Has demonstrated the required competencies in a training role including curriculum design, TNA, course management and delivery and experience in supervisory roles. Plus 5 years relevant job experience.

or

12 years schooling or equivalent. Plus 8 years relevant job experience including facilitating SEP training for a minimum of 2 years and 2 years in supervisory roles (EK or external).

Additional role specific qualifications and experience:
Qualifications such as IATA Diploma e.g. safety management, aviation studies.

Certificate in CRM, Human Factors.

Knowledge/Skills:
Proficient in the use of Microsoft Office products and able to use Multimedia as a training tool.

High standard of written and spoken English and high level interpersonal skills.

Preferred experience of writing comprehensive reports and gathering and analysing data

Regulatory technical writing skills are an advantage.

Salary and Benefits

Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.

We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

Job Category

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Cabin Crew Operations & Service Delivery

Primary Location

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United Arab Emirates-Dubai

Job Posting

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06-Jun-16, 10:14:49 PM

Closing Date

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20-Jun-16, 11:59:00 PM